Privacy Policy
Effective Date: May 7, 2026 · Rudder Global Solutions LLC
Summary: CrashRadar collects information you voluntarily provide to connect you with legal, medical, and roadside services. We do not sell your personal information. You may opt out at any time by texting STOP or emailing [email protected].
1. Who We Are
CrashRadar is operated by Rudder Global Solutions LLC, a real-time traffic intelligence platform. Contact: [email protected] | (470) 427-5800
2. Information We Collect
Information You Provide
- Name, phone number, and email submitted through our intake form
- Description of your incident or situation
- City or geographic area of the incident
- Service type requested (legal, medical, roadside)
Information Collected Automatically
- IP address and browser type when you visit our website
- Pages visited and time spent on our platform
- Device type and operating system
Third-Party Data Sources
- Publicly available traffic data from government DOT feeds (GA511, NCDOT, TxDOT)
- Licensed traffic data from TomTom and HERE Technologies
- No personally identifiable information is collected from these sources
3. How We Use Your Information
- To connect you with qualified legal, medical, or roadside service providers
- To send SMS notifications about relevant services (with your consent)
- To communicate with you about your inquiry via phone, SMS, or email
- To improve our platform and service matching accuracy
- To comply with legal obligations and detect fraud
4. SMS Communications and TCPA Compliance
By submitting your phone number, you consent to receive SMS messages from CrashRadar and service partners. Message frequency varies. Message and data rates may apply.
- To opt out: Text STOP to any CrashRadar number at any time
- For help: Text HELP to any CrashRadar number
- We honor all opt-out requests within one business day
Our numbers: Atlanta (470) 427-5800 | Miami (786) 297-0055 | Houston (346) 776-8800 | Dallas (469) 577-0055 | Charlotte (980) 531-9900
5. Information Sharing
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers: Pre-screened legal, medical, or roadside providers to fulfill your service request
- Legal compliance: When required by law, court order, or government authority
- Business transfers: In the event of a merger or acquisition
6. Data Retention
- Contact information retained for 24 months from submission date
- You may request deletion at any time: [email protected]
- SMS consent records retained for 4 years as required by TCPA
7. Your Rights
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Text STOP to opt out of SMS at any time
To exercise rights: [email protected] | (470) 427-5800
8. Security
We implement industry-standard security including encrypted data transmission (TLS), encrypted storage, access controls, and regular security reviews.
9. Children's Privacy
CrashRadar is not directed at children under 18. We do not knowingly collect information from minors.
10. California Residents (CCPA)
- Right to know what personal information is collected, used, or shared
- Right to delete personal information
- Right to opt-out of sale (we do not sell personal information)
- Right to non-discrimination for exercising your rights
CCPA requests: email [email protected] with subject "CCPA Request"
11. Contact Us
- Email: [email protected]
- Phone: (470) 427-5800
- Mail: Rudder Global Solutions LLC, Privacy Department, Atlanta, GA